Refund policyUpdated 8 months ago

5.1 If you are not entirely satisfied with your Smile Maker, you can return it within 30 days of purchase.

5.2 Vibrators and Lubricants

If the product is unopened, full refunds will be credited in the same form as they were paid after the product has been shipped back to us. Please note that shipping charges will not be refunded.

If the product is opened, we do not accept the product back for hygienic purpose and we will give you a personalised 30% off coupon code for your next order! 

5.3 Only products bought at smilemakerscollection.com can be returned to smilemakerscollection.com. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.

5.4 Defective items can be returned within 2 years for a replacement.

5.5 Shipping charges will only be refunded in cases the item is defective or the return was caused by our mishandling. 

5.6 To return a product to Smile Makers:

You must obtain pre-authorization from our customer service. that will provide you with a return form.

To get a return form, please contact Customer Service at [email protected].

5.7 Please provide your proof of purchase.

Once you have your return form, repack the product in shipping packaging and include your completed return form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to:

Ramblin Brands Pte. Ltd.

c/o Asendia Singapore Pte Ltd

40 Alps Avenue, #07-02

Singapore 498781

Attn: Ding Ee Ping

Tel: +65 6595 9259