Tell me more about production and ethics in the Smile Makers supply chain?Updated 8 months ago

Smile Makers HQ is based in Singapore. Our vibrators are made with love and care in Shanghai, China, and our lubricants with equal love and care just outside of Bangkok, Thailand.
Our manufacturing partners are highly reputed companies who supply to some of the world's largest and most respected brands in the world.
Our lubricants manufacturer works with companies like L'Oreal, Elizabeth Arden and GSK and are responsible for the production of highly sensitive products, such as baby toothpaste.
Our partner for vibrator manufacturing works with high-end consumer electronics companies.
At Smile Makers we have safety, regulatory compliance, and fair working conditions as base requirements for our suppliers. This starts by doing an audit before any agreement is signed, and then by personally visiting the premises on a regular basis. Over the past 8 years, we have spent a lot of time on the premises, on the factory floors, speaking with the staff and inspecting all steps in the manufacturing process. Further, we in turn require that our partners apply the same level of strict controls on all of their suppliers.
But, don’t just take our word for it. We use globally recognised third parties to check production and sourcing conditions. So, not only do we rely on internal audits, but external audits too. To demonstrate that they can meet our ethical standards and requirements, our manufacturing partners have undergone an independent ethical audit or certification of their production sites with Supplier Ethical Data Exchange, meaning all Smile Makers products are SMETA compliant.
SMETA stands for Sedex Members Ethical Trade Audit.
Assesses the standards of labour, health and safety, environment and business ethics.
These are the key areas for assessing Smile Makers’ responsible business practices and social compliance.
Both manufacturing partners have also achieved Medical Device Manufacturing ISO certifications from BSI or SGS. These confirm that the quality controls are sufficiently stringent to handle products used in hospitals or medicines, showcasing the high standards we hold for our products when it comes to being body-safe.
We endeavour to go above and beyond legislative requirements in order to ensure we offer products that are safe, of high quality, and made by people who are treated well and with respect. This is how we are able to sell in markets where other brands cannot, and why we have no intention of changing manufacturing partners. Our understanding is that work is being done to harmonize restricted requirements for sexual wellness brands, and that is something we would eagerly welcome.