My vibrator is defective, what can I do?Updated 8 months ago

All Smile Makers vibrators come with a warranty for a period of TWO (2) YEARS, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us during the warranty period, we will replace it free of charge. The warranty covers working parts that affect the product’s function. It does not cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product will void the warranty. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. To claim your warranty, please email customercare@ ramblinbrands.com informing us of the nature of the fault, and attaching evidence of purchase. In certain circumstances, you may be asked to return the product to us for inspection. This is to ensure we investigate faulty products and improve our processes for future users.