Shipping & returns

Where in the world do you ship to?

Unless your location is listed below we're shipping to you!. Please note that we do not ship to PO BOX address.

How long will you take to deliver my order?

Your order will be processed within 1 to 2 working days from receipt of order. Once your order has been picked up for delivery, you will receive a shipping notification email with a tracking number and link to help you track your parcel at anytime. D

What are the shipping fees?

USA & Canada: USD 10, free shipping for orders above USD 70. United Kingdom: GBP 11, free shipping for orders above GBP 50. Europe:Austria: EUR 11, free shipping for orders above EUR 55Belgium: EUR 9, free shipping for orders above EUR 55Bulgaria: US

Will I be charged customs and import taxes?

This is something we do not have control on. It depends on your destination, it can happen randomly at customs.US, EU and Singapore: Our prices include local taxes and duties.Others: Our prices don't include local taxes and duties. In some cases, you

How can I track my order?

Please refer back to the shipping confirmation email and just click on the tracking link, and you will be able to track all the details of your Smile Maker’s journey to your home. Or else you may also use the tracking number provided to check in your

How will I receive my order?

We are using an established global parcel post company that delivers your parcels via your local postal service; it will arrive in your letter box depending on size of order. The package will be discreetly labelled only showing your name and ship to

How are the products packaged?

Our products are discreetly packaged. There is no Smile Makers or Ramblin’ Brands Limited logo on the outside of the package. Inside the package, our product is safely packaged in a consumer unit box that has been tested for stability.

If I am not satisfied with my purchase, can I return it?

If you are not satisfied with your purchase on SmileMakersCollection.com, please contact us at [email protected] within 30 days of purchase.

My vibrator is defective, what can I do?

All Smile Makers vibrators come with a warranty for a period of TWO (2) YEARS, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us during the warranty period, we will rep